By Monica W. Wamsley
As of October 2012, Facebook boasts
one billion monthly active users. A large
audience, which willingly displays demographic information and interests, could
not be easier to find.
Getting started
The New York Times channels Ideen with its clear introduction: Make a short list of goals before
jumping in to Facebook. Take your time to plan.
Go ahead and “like”
Facebook Marketing while you’re at it. That gives you access to a bunch of tips to advertising on
Facebook and FB-authored white papers, including “Facebook’s Steps to Business
Success” (a great one-pager to print and keep by your laptop), “Building
essential connections: Engaging your audience by publishing to your page,” and
“Facebook Offers.”
From Facebook itself,
a memorable Web address is key.
Constant Contact reminds us that your Facebook page extension is customizable once you hit 25
“likes”; NYT suggests asking your friends and family to like your page so that
it has a good crowd before its debut.
Flyte New Media points out that Facebook pages are publicly available to search engines for finding and
indexing — bonus traffic for your page.
The ever-awesome
Mashable recommends a quick trip to Name Vine.
Name Vine instantly checks domain
names, Twitter handles, and Facebook and Pinterest extensions.
Once you get past the ownership and the
all-Facebook-pages-look-the-same stumbling block, begin with your cover photo:
It is the first thing a visitor sees. At 851 x 315 pixels, it is much larger
than your 180 x 180 pixel profile photo.
First things first, though: Resist the urge to do a Google
image search for a stunning picture. It could land you in legal trouble because
of rights and permissions,
AllFacebook reminds us. AllFacebook recommends
TimelineImages.com for
purchasing quality cover photos that are safe.
Notice that the cover photos relate to both the product (or
service) and the customer. They are not trying to make a sale; they are trying
to connect.
Additionally, your profile picture will be seen when you are
represented in places other than your own page. Constant Contact is right on in
asserting the main image for most companies is a logo. Choose something that
represents you in a professional manner.
This author wants to suggest a brief stop at
Hershey’s Kisses for profile photo and cover
photo use, but she does not want to suggest that chocolate fares best.
The last elephant in the room as to getting started on
Facebook is your advertising budget. It is no secret that the social-media budget
of a small business is dwarfed by that of larger companies.
However, even $50 per month can help a small business make
waves on Facebook, according to
Mashable.
You can control how much you spend by setting daily and lifetime budgets. The
price of advertising is
among Facebook’s most appealing features for small businesses.
Etiquette
This part of Facebook is wildly uncomplicated.
Use a conversational tone, and don’t hawk your wares
constantly. According to studies picked apart by AllFacebook, “[o]vertly
business-oriented posts consistently performed poorly. Facebook users expect to
interact with friends; brands that don’t act like friends will be defriended.”
Be succinct: Facebook is not a blog. Feel free to post links
to blog entries, but save the lengthy content for another medium.
Engagement
Right off the bat, Facebook itself suggests adding at least
one post per week. Facebook reports that most of its users’ time is spent on
their individual news feeds — 40 percent of their time, in fact. Constant
Contact recommends a few posts each week, varying the types of posts. Stay
relevant by adding content.
According to Facebook, a photo album garners 180 percent
more engagement; a photo, 120 percent more; and a video, 100 percent more.
Those items get likes, comments, and shares. You can find more of Facebook’s
engagement suggestions
here.
- Posts
that asked specifically for likes got 240 percent more likes than posts
that did not.
- Posts
specifically requesting input got 70 percent more comments. (Those that
asked more than one question, however, received fewer comments.)
- Posts
receiving the most comments averaged 144 characters — about the length of
a tweet. (In case you missed our blog on Twitter, check it out here.)
- Fill-in-the-blank
posts landed the best response rate: 370 percent more comments than
open-ended questions.
Use personality on your business’s page. This goes hand in
hand with being conversational.
NYT makes a great point: “Flaunt your personality. The page
of an ice cream parlor should feel different than that of a funeral parlor.”
On top of having a page for your business, Facebook offers
advertising options. You can tailor your ad to a gender, to an age group, to a
geographic location, to those with certain keyword interests, etc. Facebook
lets you combine your budget and your demographics — and lets you change your
angle if you are not getting the results you wanted with a certain approach.
As mentioned before, Facebook advertising is affordable. A
screen capture on a Facebook-authored document showed a $5 budget reaching
upwards of 20 people (depending on the other demographics and keywords).
Jason Keath, CEO and founder of Social Fresh, a social media
education company, told Mashable: “Facebook offers more options and data than
any other online marketing channel. Ever. I can target an ad to editors that
work at BusinessNewsDaily. I can target
an ad at hiring mangers for The New York Times. I can target people in my ZIP code that love BBQ.
The options are endless. That gives a business access to marketing gold and
relevance.”
Although the power to find the people in 81147 who like Star
Wars and cupcakes is remarkable, small
businesses have to remember that others interested in their products are not as
comfortable with social networks.
Your mother might not want to purchase something through
Facebook, but a bourbon-chocolate cupcake and Darth Vader might indeed be her
thing. Give users the option to head to a traditional website from your
Facebook page — and track the traffic — says NYT.
TechCrunchlets small businesses in on a way to appear on fans’ news feeds:
“sponsored stories.” Using some of your budget on sponsored stories makes your
posts visible higher in users’ news feeds, when they might have otherwise
missed them if they were not logged on when you published. You can also use
sponsored stories to reach certain demographics and friends of friends.
As always, you want to interact, so announce your page via
e-mail marketing, a physical sign in a store, and even
QR codes on menus.
Measuring
Set goals, and keep track of activity.
No matter where you look when you Google “Facebook
marketing,” you will come across
Facebook Insights.
This feature allows you to analyze demographics and content consumption.
You can export the data from Facebook Insights to an Excel
spreadsheet for your own records — or for explaining progress to your boss, if
you’re the social-media manager.
Summary
Just as your cover photo makes its big impression, your
posts are always representing your brand, too.
Current, engaging photos are your sure-fire posts for
interacting with fans and customers. Give them an inside look and drum up
conversation.
Make your list of goals, set your budget, interact, and keep
track as you take the plunge.